NP (SL) Limited joins institutions around the world this week to honour its valued customers and recognize their continued support. Staff at the company’s headquarters and at filling stations across Freetown wore distinctive attire and presented gifts to customers to mark the start of the celebration.
This year’s Customer Service Week theme is ‘Mission: Possible,’ a call for staff to make the extraordinary possible for customers and turn every client interaction into a memorable experience.
To further commemorate the celebration, NP (SL) staff will wear different symbolic attire each day of the Customer Service Week. Each outfit represents a distinct group within Sierra Leonean society and the Company’s diverse customer base, reinforcing NP-SL’s message that every customer matters. The daily themes will create visible recognition of the Company’s wide-ranging customer base and invite conversation, appreciation, and connection at every point of service.
Customer service sits at the core of NP-SL’s operations. The Company ensures that customers’ needs and expectations are met, as its ISO 9001 Quality Management System certification underscores that commitment to consistent, high-quality service.
NP (SL) Limited is recognised for prioritising customer service. This week’s activities reaffirm the company’s commitment to fostering strong, trust-based relationships with the community it serves.
NP (SL) Limited thanks its customers for their trust, and pledges to continue improving service standards, ensuring every interaction reflects the company’s dedication to excellence and the spirit of Mission: Possible.
